Common questions
Commercial points to understand before enquiring.
Does sending an enquiry create a charge?
No. The initial written enquiry is reviewed without charge. If it appears suitable, RiseSI sends payment instructions for the AUD 495 Capability Review. No meeting is scheduled automatically.
What does the AUD 495 Capability Review cover?
It covers a focused discussion with your leadership team about your requirement, business objectives and digital vision, followed by a concise written summary of priorities, key risks and the recommended next step. It can address custom application, system or platform development, utility suitability, project delivery needs, or a combination. It does not include a full specification or detailed investigation. RiseSI explains and separately prices any further scoping work required before you decide to proceed with it.
When are the delivery price and ongoing service costs confirmed?
When requirements are clear, RiseSI provides a proposal and quotation for the required work or build. If further scoping or practical testing is needed first, we explain and price that work for your approval before starting. Once that work is complete, the delivery proposal confirms the agreed scope, price, period and any ongoing service costs before you commit to the next stage. If an MVP will be used in your operation, its proposal also confirms the service and support needed for that use.
Is the AUD 6,500 monthly amount project management alone?
No. For a RiseSI-managed custom application, system or platform build, it covers the agreed development work and proportionate delivery leadership, coordination and risk control. Standalone project and risk control is a separate service pathway, with its own agreed responsibilities, period and fees.
How long does delivery take?
A focused POC often takes around two weeks. For an MVP, RiseSI agrees the features and timing for a first usable version. A focused production build typically takes two to three months. Each proposal confirms the actual delivery period.
How long does ready-to-go utility setup take?
Ready-to-go utilities are usually configured for your operation within one to two months of agreement, provided your team has sufficient people and time available to support setup and decisions. RiseSI works with your team throughout, using flexible systems designed to accommodate a wide range of company structures, configurations and specific requirements.
Additional features or customisations can extend delivery. Where connections to other systems through APIs are required, the API configuration and integration work is separately scoped and priced in the proposal. The proposal confirms the agreed work, costs, responsibilities and delivery timetable.
Are integrations included?
Only where expressly included in the applicable scope. APIs, data mapping, authentication, testing, third-party coordination, external fees and ongoing integration support can materially change effort and cost.
Are the published prices final quotations?
The Capability Review fee is AUD 495 fixed. Other published prices are starting points. The proposal and applicable written agreement confirm the actual scope, assumptions, price, taxes and payment terms.
Can I cancel?
You can give written cancellation notice at any time, including during the first delivery month, unless an explicit minimum commitment is agreed in writing. Cancellation ordinarily takes effect at the end of the paid period or stage. Fees for that agreed period or work are non-refundable for ordinary cancellation, subject to the payment provisions and Australian legal rights set out in our Terms. Cancelling hosted service also ends platform access at the agreed closure date.
Does RiseSI process customer payments for client applications?
No. Where a client application needs payments, an established payment provider is selected and scoped. Provider charges, onboarding, compliance and transaction handling remain subject to that provider and the written arrangement.