The terms for using this website and beginning an engagement.

1. Operator and applicable agreements

This website is operated by RISESI TECHNOLOGIES PTY LTD (ABN 89 690 837 480; ACN 690 837 480), an Australian company (“RiseSI”, “we”, “us” or “our”). These website terms apply to use of this site. If you act for an organisation, you must have authority for the enquiry, approval or agreement you undertake. The Privacy Policy explains personal-data handling; visiting the site is not blanket consent to data processing.

Paid services require an accepted proposal, order, statement of work or service agreement. It identifies the scope, parties, price and applicable terms, including any incorporation of this published version. Material provisions on cancellation, non-refundability, acceptance and liability must be brought to the client’s attention and expressly agreed before the relevant purchase. Browsing this website alone does not create a paid engagement or waive a legal claim.

Expressly agreed engagement terms govern any difference from this standard approach, subject to applicable law. Electronic approvals and signatures are used where lawful, following the acceptance method specified in the applicable document.

2. Information, not a final professional recommendation

Website content provides a general description of possible capabilities, technology, delivery approaches and starting prices. It is not a final requirements analysis, technical design, quotation, implementation promise or legal, tax, accounting, cybersecurity or regulated professional advice. A capability may vary by use case, jurisdiction, deployment model, scope, integration and commercial arrangement.

3. Free enquiry review and the right to decline

Tell us about your company, business problem or frustration, current operation or project, the help required and intended outcome. The initial review is free and assesses fit for custom application, system or platform development, a ready-to-go utility, project delivery support or a combination.

RiseSI reserves the right to decline any sales enquiry, proposed new engagement or further stage of work that has not already been accepted, including after a Capability Review, scoping review, POC or MVP. Decisions are made in good faith and can reflect service suitability, capacity, commercial fit, risk or concerns about establishing an effective working relationship, subject to applicable law.

An enquiry does not automatically arrange a meeting or create a paid engagement. Acceptance or payment for one stage does not oblige either party to enter a further stage unless that further work has already been agreed. This discretion does not release RiseSI from accepted work, including work covered by later instalments of an existing agreement, or from valid privacy, legal or regulatory obligations.

4. Capability Review, scoping and practical validation

If the initial enquiry indicates a good fit, RiseSI invites you to a Capability Review for AUD 495 fixed. After payment, we meet with your leadership team to more fully understand the requirement, business objectives and digital vision. You receive a concise written summary of priorities, key risks and the recommended next step. When requirements are clear and RiseSI agrees to offer further work, RiseSI provides a proposal and quotation for the required work or build.

The fee covers the agreed discussion and written assessment. The assessment can conclude that RiseSI will not undertake further work; payment does not guarantee a delivery proposal or acceptance of a later engagement. Once the agreed review has been completed, a decision by either party not to proceed does not, by itself, create a right to a refund of the review fee. This does not limit any remedy required by applicable law.

The Capability Review is a focused review. It does not include unrestricted investigation, a full specification or a production build. Where further detailed analysis is needed, including changes or new features for a ready-to-go utility, RiseSI explains the required scoping work, outputs, fee and timing. If you approve and pay for that agreed work, RiseSI carries out the analysis to support the delivery proposal and quotation.

Where practical testing is needed, a Proof of Concept (POC) tests whether the proposed approach works in practice for the business requirement. A Minimum Viable Product (MVP) provides a first usable version with agreed core features. POC/MVP work starts from AUD 4,950. Its written scope defines the intended use, deliverables, limitations and acceptance criteria; a POC or MVP does not automatically include a complete production system.

Credit towards a production build

When you proceed with RiseSI to a production build for the same capability, 60% of the POC or MVP development fees paid to RiseSI is credited against that build. The proposal shows the credit and remaining build price. Taxes and third-party charges are excluded from the credit. The credit reduces the agreed production-build fees; it is not a cash refund. Capability Review fees, separate scoping fees and ongoing service fees are outside this POC/MVP credit.

5. Prices, fixed-cost delivery and payments for the work ahead

Custom application, system or platform development starts from AUD 6,500 per planned delivery month. The proposal, provided in the prior steps, fixes the total price and delivery period for the agreed work. This includes agreed development, deployment, delivery leadership, project coordination and risk control. RiseSI carries additional time and effort needed to complete its own agreed work; those overruns do not create further chargeable delivery months.

Ready-to-go utilities offer a lower setup cost than a custom build, with configuration, scope, fees and timetable quoted after review. Standalone project delivery and risk-control work starts from AUD 6,500 per month, with its scope, authority, responsibilities, period and fees set out in the proposal. There is no separate project-management charge for leadership and coordination already included in a RiseSI build.

Each payment covers the coming month’s agreed work, or a specifically agreed stage or piece of work, and is due before that work begins. The proposal sets out the amount and timing of each payment. The first delivery instalment covers the first agreed delivery month or stage; it is not automatically payment for the whole project. Substantial work required at the outset is covered through separately agreed scoping or an appropriately priced first delivery stage. Ongoing service fees cover the coming service period and are due before that period begins.

Website prices are expressed in Australian dollars (AUD). GST is not currently charged. The proposal confirms the total payable and any applicable tax treatment before acceptance. If our GST status changes, published prices and future proposals will be updated; an accepted fixed total is not increased merely by changing this website. Published “from” prices are starting points for a standard level of complexity, not final quotations or maximum prices. Final fees reflect the agreed scope, complexity, data preparation, integrations, security, validation, deployment and support requirements.

AI integration and company-knowledge systems, including RAG, can require a higher initial investment and higher ongoing fees than the general starting prices advertised. Additional work can include preparing documents and data, configuring access permissions, connecting systems and testing output quality. RiseSI explains and prices the required work and applicable external charges before the client commits to that stage.

The published AUD 495 Capability Review fee remains fixed for the stated review. Any deeper analysis is separately scoped, priced and approved. These pricing qualifications do not permit an increase to an accepted fixed price for agreed work or transfer RiseSI’s own delivery overruns to the client. Additional work requires written approval under section 6.

Third-party licences, cloud usage, messaging, mapping, AI, payment processing and similar external charges are additional only where not expressly included. The proposal identifies their treatment, including any agreed allowance or approval process. The invoice implements the agreed payment schedule; it does not introduce new cancellation, minimum-period or refund terms.

6. Scope, dependencies and additional-work approval

The proposal identifies the intended outcomes, included work, exclusions, assumptions, client responsibilities, dependencies, delivery period and acceptance criteria. RiseSI carries its own delivery overruns within that agreed work.

A change to requirements or agreed dependencies is assessed for its effect on scope, fees, timing, recurring costs and responsibilities. RiseSI explains the change and obtains written approval before undertaking additional work or committing additional cost. An estimate error or extra effort needed to complete included work is not, by itself, a chargeable change.

Client decisions, access, data readiness and agreed third-party dependencies affect the timetable. Any resulting change to dates or costs must be explained and agreed through the same process; it is not an automatic surcharge. Further detail appears in Commercial Transparency and Change Control.

7. Client responsibilities and acceptance

You are responsible for providing reasonably accurate information that you are authorised to share. Initial enquiries should not include attachments, credentials, production datasets, unlawful material or unnecessary sensitive personal data. RiseSI will request any necessary documents through an appropriate handling arrangement.

The proposal records responsibilities for timely decisions, access to suitable staff, lawful data, testing, approvals, user administration, third-party accounts and adoption. Both parties identify authorised decision-makers and keep records of material requirements, demonstrations, test results, approvals and changes.

Deliverables are reviewed against the agreed requirements and acceptance criteria within the review period stated in the proposal. If you identify a shortfall, describe the specific unmet requirement and provide reasonable supporting detail so RiseSI can investigate and correct work that does not meet the agreement. Changed preferences or new requirements are assessed through change control.

A disagreement or unsupported statement of dissatisfaction does not, by itself, establish a defect or create an automatic refund. Both parties must act reasonably in reviewing the evidence and resolving the issue. This process does not remove remedies required by law or require acceptance of work that fails the agreed criteria.

8. Ongoing platform service and digital advancement

Ongoing platform service and support for a custom build or a ready-to-go utility starts from AUD 650 per month. The delivery proposal confirms the fee and included service before the client commits to the build or setup. The agreed service covers hosting, support and maintenance, with service arrangements and responsibilities recorded for the deployment.

Every RiseSI deployment includes one monthly check-in as part of its ongoing service. We discuss how the tool is working for the business, adoption, performance, wider business systems and priorities, and opportunities for digital advancement. Unused meetings do not accumulate or convert into development credit. Additional development, new features and integrations are separately agreed unless expressly included.

A standalone project-management engagement does not automatically include hosted platform service. Its reviews and ongoing involvement are defined in its own proposal.

9. Cancellation, paid periods and non-refundable fees

Unless an explicit minimum commitment has been agreed in writing, you can give written cancellation notice at any time, including during the first delivery month. Send notice to the engagement contact or enquiries@risesi.com.au. Cancellation takes effect at the end of the paid period or agreed paid stage; work or service continues to that point unless a different end date is separately agreed.

Fees paid for the Capability Review, scoping, POC/MVP work, delivery stages or monthly service are non-refundable for ordinary client cancellation, a change of direction or a decision not to continue. This includes the first paid delivery month. The payment covers the agreed work or service for its specified period or stage; it is not a satisfaction guarantee. An earlier stop requested by the client does not itself create a refund entitlement.

A paid-period fee covers the specified work and the agreed availability of service or delivery capacity during that period; it is not a penalty for cancellation. Retention of fees for undelivered work must be reasonably related to work performed, service made available and reasonable unavoidable commitments for the engagement, without disproportionate forfeiture or double recovery. Any balance that cannot lawfully be retained is returned.

Cancellation stops charges for future unstarted periods or work, subject to any minimum commitment expressly agreed in writing. Previously approved, non-cancellable third-party commitments remain payable as agreed and must have been disclosed before commitment. The fixed total price does not, by itself, make all remaining delivery instalments payable following cancellation.

If RiseSI decides not to supply accepted paid work without an agreed or lawful basis, it returns the fees attributable to work or service it will not provide, without limiting other applicable remedies. These ordinary-cancellation provisions do not exclude a refund, price reduction, compensation or other remedy that the Australian Consumer Law or another applicable law requires. Alleged non-performance is considered against the agreement and the evidence through the acceptance and dispute process; it does not automatically establish entitlement to a refund.

10. Platform closure, data export and handover

The ongoing service fee covers platform operation as well as support. Cancellation therefore ends the bundled hosting, platform operation, support and client access at the end of the paid period, unless an alternative hosting or transition arrangement is agreed. It does not leave an operational RiseSI-hosted platform in place without the service fee.

The agreement records the standard client-data export, format, authorised recipient and collection window. On notice of cancellation, RiseSI and the client confirm the export and closure arrangements so the client has a reasonable opportunity to obtain its data before access ends. Bespoke migration, redevelopment, integration or transition assistance is separately scoped and priced unless already included. Statutory personal-data rights are not treated as a paid migration service.

Cancellation of a build results in handover of the deliverables and work records due for the paid stages under the agreement; it does not require completion of unpaid future scope. Ownership, licences and any source-code transfer follow the agreed intellectual-property provisions.

Ending access is distinct from deleting data. Return, retention and deletion follow the agreement, lawful obligations and applicable backup schedules, as explained in the Privacy Policy and Confidentiality & Data Stewardship statement.

11. Transparent dealings and serious misconduct

RiseSI and the client must deal lawfully and transparently. Neither party is to offer, request or accept bribes, kickbacks, undisclosed commissions or improper personal benefits connected with the engagement. Legitimate fees, referrals and commercial arrangements must be disclosed and lawfully documented.

Either party is entitled to refuse an unlawful request. Where there are reasonable, documented grounds for serious misconduct affecting the engagement, the affected party is entitled to suspend the affected work while the matter is addressed, or terminate for a material breach, subject to the agreement and applicable law. Notice and a reasonable opportunity to respond or remedy the matter must be provided where lawful and appropriate; immediate protective action remains available where necessary to prevent unlawful activity or serious harm. This clause does not create an automatic right to retain money that must lawfully be returned.

12. Integrations, APIs and third-party services

An integration depends on suitable documentation, access, authentication, data quality, rate limits, provider availability and security. RiseSI does not control an external system and cannot guarantee its continuing interface, terms, performance or approval. API development, data mapping, testing, provider coordination, external charges and ongoing support are included only where the written scope says so.

Where a client application accepts payments, an established payment provider is selected and scoped. RiseSI is not the payment processor, does not hold customer funds, and does not assume the client’s merchant, tax, refund, consumer or regulatory obligations.

13. Artificial intelligence

RiseSI offers scoped AI integrations, workflow assistance and company-knowledge tools, including retrieval-augmented generation (RAG), either as dedicated engagements or within a wider application or platform. The proposal defines the intended use, approved information sources, access permissions, provider arrangements, testing, human oversight, fees and ongoing responsibilities.

AI output can be incomplete, inaccurate or inappropriate. Source references and retrieval controls assist checking but do not guarantee accuracy. The agreed scope identifies required human review and controls over actions affecting business records or decisions. No website statement guarantees a particular AI output, business result or level of automation. External provider usage and service charges are included only to the extent expressly stated in the proposal.

14. Confidentiality and personal data

Our public approach is described in Confidentiality & Data Stewardship and the Privacy Policy. An applicable NDA, service agreement or data-processing arrangement controls project-specific confidentiality, data roles, security, transfers, retention and incident responsibilities.

15. Website intellectual property

Unless otherwise identified, the website design, original text, graphics and RiseSI branding are owned by or licensed to RiseSI and protected by applicable law. You may view and make reasonable internal copies for evaluating RiseSI. You may not republish, sell, misrepresent, remove notices from, scrape at scale, reverse engineer or use website content or branding to imply endorsement without permission.

Third-party names, product information, videos and links remain subject to their owners’ rights. No reference to Oracle, Cloudflare or another provider implies a partnership, endorsement or warranty unless expressly stated by that provider.

16. Acceptable use and website security

You must not interfere with the website, bypass controls, introduce harmful code, conduct unauthorised testing, impersonate another person, harvest contact details, infringe rights or use the website unlawfully. We may restrict access or preserve relevant records where reasonably necessary to protect the site, users or legal rights.

17. Availability, accuracy and external links

We seek to keep the website accurate and available but may change, suspend or remove content without notice. We do not guarantee uninterrupted or error-free access. External websites and embedded services are provided for context and are controlled by their operators; their content, availability, security and privacy practices are not warranted by RiseSI.

18. Liability and agreed limits

Where the Australian Consumer Law applies, services carry guarantees including due care and skill, fitness for an agreed purpose where the law provides, and supply within a reasonable time if no time is fixed. Statutory remedies depend on the circumstances and are not removed by a non-refund provision, acceptance process or liability cap. This includes rights available to qualifying business customers.

To the maximum extent permitted by law, the website and general website content are provided on an “as available” basis without an implied guarantee that a described capability is suitable for a particular organisation. General website information does not replace the agreed requirements assessment. Any limitation of responsibility for website availability or external services is subject to RiseSI’s own conduct, accepted obligations and non-excludable legal responsibilities.

For paid services, responsibilities, acceptance criteria and any financial liability cap must be set out in the proposal or service agreement and expressly accepted. Any exclusion of indirect or consequential loss, including specified commercial losses, must be clearly identified, reasonably proportionate to the engagement and permitted by law. It does not exclude remedies arising from a non-excludable consumer guarantee or excuse RiseSI’s own fraud or wilful misconduct. The agreement must specify the scope and amount of any cap; this website does not create an unstated or unlimited indemnity.

RiseSI does not guarantee a client’s financial results or the performance of third-party providers outside its control. A project-management appointment does not transfer an external supplier’s obligations to RiseSI. RiseSI remains responsible for its own agreed work, including any provider coordination or oversight expressly included.

Nothing in these terms excludes liability for fraud or wilful misconduct, or any liability, right or remedy that cannot lawfully be excluded or limited. These terms do not prevent a lawful claim or replace the need for an expressly agreed allocation of liability in the service agreement.

19. Australian law, complaints and disputes

These terms and engagements with RISESI TECHNOLOGIES PTY LTD are governed by the laws of Queensland and the applicable Commonwealth laws of Australia, subject to mandatory law. An engagement’s proposal identifies the contracting entity and any expressly agreed dispute-resolution arrangement.

Please raise a concern promptly with the engagement contact or enquiries@risesi.com.au, identifying the affected obligation, relevant facts and requested resolution. Both parties should preserve relevant records, provide reasonable supporting information, seek a good-faith resolution and take reasonable steps to limit avoidable loss. Where a matter can be remedied, the responsible party must have a reasonable opportunity to investigate and remedy it, consistent with the agreement and law.

The parties submit to the non-exclusive jurisdiction of the courts of Queensland and competent Commonwealth courts. This does not prevent access to another court, tribunal or regulator where applicable law permits it. Good-faith discussions do not prevent urgent protective relief, compliance with a statutory deadline or exercise of a right that cannot lawfully be restricted.

20. Changes and severability

RiseSI can update these published terms as the website, service pathway or law changes. The effective date identifies the published version. A later website update does not retrospectively change an accepted engagement without agreement or a requirement of law.

If a provision is invalid or unenforceable, it is adjusted or severed to the minimum extent required and the remaining terms continue where lawful. Mandatory legal rights take precedence over an inconsistent provision.

21. Contact

Questions about these terms may be sent to enquiries@risesi.com.au.